Exchange and Repair Policy

Effective Date: 22 August 2026

At Riddi, we stand behind the quality and craftsmanship of our products. Our exchange and repair policy is designed to assist customers who experience a genuine product issue.

Exchanges

Exchange requests must be submitted within 7 days of delivery and must be supported by a valid reason.

To request an exchange, email : riddi.collection.sales@gmail.com

Your email should contain:

  • Order number;
  • Name and contact details;
  • Reason for requesting an exchange;
  • Photographs/videos of the product, where applicable; and
  • Proof of purchase.

Products submitted for exchange must be unused, unwashed and unworn and should retain their original tags and packaging, unless the exchange is being requested because of a product defect.

All exchanges are subject to product availability.

Repairs & Warranty

All Riddi products carry a warranty, subject to the applicable warranty terms for the particular product.

If you experience a manufacturing or product-related issue, you may submit a warranty claim by email.

The claim must include:

  • Your order number;
  • A copy/photo of the purchase bill or invoice;
  • Photographs/videos clearly showing the issue; and
  • A description of the problem.

Claims should be sent to : riddi.collection.sales@gmail.com

Upon receiving the claim, Riddi will assess the product and determine whether the issue is covered under the applicable warranty.

If the issue is covered, Riddi will repair the product within the stipulated warranty/service period applicable to that product.

Warranty Exclusions

Warranty coverage may not apply to damage resulting from:

  • Normal wear and tear;
  • Improper washing, cleaning or maintenance;
  • Accidental damage;
  • Alterations or modifications made after purchase;
  • Improper use of the product; or
  • Damage caused by external factors unrelated to a manufacturing or product defect.

The final determination regarding warranty coverage will be made after inspection of the product and supporting documents.

Damaged During Shipping

If a product arrives damaged due to shipping, please notify Riddi promptly and provide clear photographic/video evidence of the damaged package and product.

Where the claim is verified and sufficient proof is provided, Riddi will arrange for a replacement product, subject to availability.

Important

A valid bill/invoice is required for warranty claims. Riddi may not be able to process a warranty or repair request where proof of purchase cannot be provided.