Privacy Policy

Effective Date: 22 August 2026

Riddi (“Riddi”, “we”, “us”, or “our”) operates riddi.co. We respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Riddi, we may collect information such as:

  • Name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Order and purchase details;
  • Payment-related information required to process your transaction;
  • Information provided when contacting customer support;
  • Product preferences and other information voluntarily provided by you; and
  • Technical information relating to your use of our website, such as browser, device and website interaction information.

We do not need or intentionally collect sensitive personal information unless it is necessary for a specific purpose and provided through an appropriate channel.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders;
  • Arrange delivery of purchased products;
  • Process returns, exchanges and warranty claims;
  • Respond to customer-service enquiries;
  • Communicate with you regarding your orders;
  • Process payments through applicable payment providers;
  • Improve our products, services and website;
  • Prevent fraud, misuse or unauthorised activity;
  • Maintain business and transaction records; and
  • Comply with applicable legal and regulatory requirements.

Where you have consented to receive marketing communications, we may also use your contact information to send relevant updates, offers and information about Riddi.

3. Payment Information

Payments may be processed through third-party payment service providers.

Riddi does not intend to store complete payment-card details such as your full card number or CVV on its own systems. Payment information may be handled directly by the applicable payment provider in accordance with its own privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties where required to operate our business, including:

  • Payment processors;
  • Delivery and logistics providers;
  • Website and technology service providers;
  • Customer-support or communication service providers;
  • Professional advisers where necessary; and
  • Government or regulatory authorities where legally required.

We only intend to share information reasonably necessary for the relevant purpose.

5. Cookies

Riddi may use cookies and similar technologies to operate and improve the website, remember preferences, understand website usage, and provide relevant functionality.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

7. Third-Party Services

Our website may use third-party services for functions such as payments, shipping, analytics, website functionality, marketing or other business operations.

These third parties may process information in accordance with their own privacy policies and terms.

Riddi is not responsible for the privacy practices of third-party websites or services that are outside our control.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, warranty and repair requirements, accounting, legal obligations, dispute resolution and legitimate business purposes.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access to or correction of certain information and raising concerns regarding the handling of your personal information.

For privacy-related requests, please contact : riddi.collection.sales@gmail.com

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Changes to This Privacy Policy

Riddi may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.

The updated version will be published on riddi.co, and the “Effective Date” at the top of this policy will indicate when it was last updated.

12. Contact Us

For questions, concerns or requests relating to this Privacy Policy, please contact:
Website: riddi.co
Email: riddi.collection.sales@gmail.com