Refund and Returns Policy

Effective Date: 22 August 2026

At Riddi, we take pride in the quality of our clothing and want you to be happy with every purchase. If you have a genuine issue with your order, we are happy to review your return request subject to the conditions below.

Return Eligibility

  • Returns may be requested within 7 days of delivery of the order.
  • Returns will only be accepted for a valid and genuine reason, such as receiving an incorrect, defective, damaged, or materially different product.
  • All return requests must be submitted via email only to riddi.collection.sales@gmail.com.
  • The email should include your order number, reason for return, photographs/videos where applicable, and proof of purchase.
  • Products must be returned in their original condition, unused, unwashed and unworn, with original tags, packaging and other accessories, wherever applicable.
  • Riddi reserves the right to assess the condition of the product before approving a return.

Damaged Packages

If your package appears damaged during delivery, please take clear photographs/videos of:

  1. The outer packaging;
  2. The shipping label;
  3. The damaged portion of the package; and
  4. The product received.

These should be submitted along with your claim to riddi.collection.sales@gmail.com.

Where the damage is verified and adequate proof is provided, Riddi will arrange for a replacement product to be sent, subject to availability.

Refunds

Where a refund is approved, the refund will be processed after the returned product has been received and inspected.

Refunds will generally be made to the original payment method used for the purchase. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Non-Returnable Circumstances

A return may not be accepted where:

  • The 7-day return period has expired.
  • The product has been worn, washed, altered or damaged after delivery.
  • The product has been damaged due to improper use or care.
  • Original tags or packaging have been removed where they are required for the return.
  • Adequate proof of the claimed issue has not been provided.
  • The reason for return does not meet Riddi’s return criteria.

Cancellation

If you wish to cancel an order, please contact us as soon as possible at riddi.collection.sales@gmail.com. Cancellation requests may not be accepted once an order has been processed or dispatched.

Contact

All return and refund requests must be sent to:

Email: riddi.collection.sales@gmail.com
Website: riddi.co

Riddi reserves the right to review individual cases and determine eligibility based on the condition of the product and the circumstances of the claim.